Retail Supervisor - Melbourne Zoo
Main responsibilities included:
- Staff Management
- Staff Development and Training
- Sales and KPI Management
Successfully lead the team in record sales years totalling over $5m p.a, and in inaugural retail campaigns such as Totes for Wildlife.
Communication and driving sales were key here, a large team of 30 casuals and 4 part time staff were under my management, as well as a wider team of 75 in the Visitor Services team to which I was a leader.
Key to the success of the team was communicating a large variety of product, and conservation campaigns to a wide variety of individual visitors.
As well as in store, I worked to create a document to track units of uniform for over 300 staff at Melbourne Zoo through excel. Ended up using a bunch of macros and logic. Reignited my love for code!
After six years at the zoo I found that the best approach was a visitor centric, relying on genuine and tailored interactions. It was my job to pass this on to my entire team of casuals!
